Frequently asked questions
How do I contact customer service?
You can reach us by phone at +49 (0) 221-2941709 or by email at cologne@farina1709.com. We are happy to assist you.
How long does shipping take?
Within Germany, the delivery time is usually 2-4 working days. International delivery times may vary depending on the destination.
Can I return my order?
Yes, you can revoke unopened products within 14 days. Further information can be found under "Right of withdrawal".
Which payment methods are accepted?
We accept credit cards, PayPal and other common payment methods. The available options will be displayed during the checkout process.
What is the best way to store my perfume?
It is best to store the fragrance in a cool, dry place, protected from direct sunlight and temperature fluctuations. This way, the quality will be preserved for a long time.